| 1. How to Search the Item You Want |
To browse or search for the items you would like to order is easy. Here are the tips you need to follow.
- Keyword search: The search box is located on nearly every page of our store. Your search may depend on the “title”,“publisher”,“ISBN” of the item to find what you want.
- Categories: On the left side of our store is the categories of the items, you may search by the type of the item, and each categories will list all the items of the same type.
When you find an item that interests you, click the title or name of the item to see its product detail page.
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2. How to Place Your First Order |
Ordering on Govbooks.com is easy. There's no need to create an account first. You automatically create an account when you place your first order online. (We cannot accept orders by phone, fax, or e-mail. All orders must be placed online.)
Here are the steps you need to follow to place an order.
- Add the Items to Your Shopping list
- Proceed to Checkout
- Shipping & Billing Information for Your order
| ‧Add the Items to Your Shopping list |
| If you want to order an item from Govbooks.com, click the "Put into Shopping list" button on the item's product detail page. Once you've added an item to your Shopping list, keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping list at any time by clicking the button at the top of every page of our website. |
| ‧Proceed to Checkout |
When you're ready to place an order for everything in the "Shopping list Items--To Buy Now" section of your list, click the "Proceed to checkout" button. You will be taken to the first page of the order form.
The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please contact us. |
| ‧Shipping & Billing Information for Your order |
After clicking the "Proceed to checkout" button, you will link to a page to enter your personal information, and our customer service department will contact you to check out your order. Because the shipping cost is based on the product's weight, size and dimensions of your items, you will receive an e-mail from our customer service department that we have calculated the total cost for you, including the exact shipping charges and the items. Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders. |
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| 3. How Long Will I Receive My Items? |
When you place your order, we will estimate shipping and delivery dates for you based on the availability of your items and your location. Yet if there is any condition beyond our reasonable control, including but not limited to governmental actions, acts of terrorism, earthquake, fire, flood and other acts of God, labor conditions, power failure, and internet disturbances, we shall not be liable for delaying your stuff. We will officially inform you by e-mail the availability, the shipping and delivery date.
- If your item is available, which means we don’t have to transfer from publisher, and destination address is Taiwan, once your payment is confirmed, you will get your stuff in 3~5 business days.
- If your item is available, but destination address is other countries, then the time is based on the destination country. It may take 2 weeks to 2 months to get your stuff.
- If your item is not available, our customer service department will send you an e-mail to tell you that information.
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| 4. Payment Methods |
When you place your order, you may choose the following methods for the payment.
- Online credit card Payment: our customer service department will give you by e-mail an internet page to pay with your credit card.
- Bank wire transfer: our customer service department will give you the bank code and the account by e-mail.
Notice: All the payment is calculated in N.T. dollars.
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| 5. For Buyer of library |
If you are in charge in purchasing books for a library, and you need a catalogue to take reference, click the “book catalogue” located at the bottom of our site to download it. What if you need a Chinese catalogue, contact the customer service department by mail, and we will take care of your needs.
If you have further questions, please
contact us, and we will be very pleased to solve them. |
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